Returns & Warranties
Free 60 Day Returns
FREE returns on all products in the UK.
Personalised Items: We are so confident you will be delighted with the quality of the engraving or embossing; however, if you are not completely satisfied we are happy to arrange an exchange or credit to your Farrar & Tanner account.
Non-Personalised Items: You can return items for any reason within 60 days of receipt for a full refund or exchange (excluding original postage fee). Item(s) must be returned in an unused condition within its original packaging. Click the button below to start your return process.
Our UK Returns Page on Royal Mail
Free Collection (No Printer Required): Book a collection from your doorstep, office or safe place. Royal Mail will bring the label to you.
Free Collection (No Printer Required): Book a collections from your doorstep, office or safe place. Royal Mail will bring the label to you.
Drop off (No Printer Required): If you don't have a printer, you can drop it at your Post Office by generating a QR code. Please check that your post office has printing facilities first here.
Drop off (Printer Required): If you have a printer, you can drop it at your local Post Office or Parcel Postbox.
Warranties
All products sold by Farrar & Tanner are premium quality products which carry a manufacturer’s warranty to cover faults.
Should a product develop a fault within 60 days of purchase please follow the return process above. Beyond the first 60 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the relevant manufacturer.
Should a product develop a fault within 60 days of purchase please follow the return process above. Beyond the first 60 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the relevant manufacturer.
You are welcome to contact us for the relevant manufacturer’s information to assist with your claim.