Returns & Warranties
Free 60 Day Returns
FREE returns on all products in the UK.
Personalised Items: We are so confident you will be delighted with the quality of the engraving or embossing, however if you are not completely satisfied we are happy to arrange an exchange or credit to your Farrar & Tanner account.
Non-Personalised Items: You can return items for any reason within 60 days of receipt for a full refund or exchange. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Free Collection (No Printer Required) Book a collections from your doorstep, office or safeplace. Royal Mail will bring the label to you.
Drop off (No Printer Required) If you don't have a printer you can drop at your Post Office by generating a QR code . Please check that your post office has printing facilities first here.
Drop off (Printer Required) If you have a printer you can drop at your local Post Office or Parcel Postbox.
Returns from outside the UK will need to pay return postage.
All products sold by Farrar & Tanner are premium quality products which carry a manufacturer’s warranty to cover faults.
Should a product develop a fault within 60 days of purchase please follow the return process above. Beyond the first 60 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the relevant manufacturer.
You are welcome to contact us for the relevant manufacturer’s information to assist with your claim.